Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Another Employee website and service (the "Service"), operated by Another Employee, a company based in the United Arab Emirates ("Another Employee," "we," or "us"). By accessing our website, submitting a demo request, or using the Service, you agree to these Terms. If you're agreeing on behalf of a business, you confirm you have the authority to bind that business.

The Service

Another Employee provides AI-powered virtual employees for small and medium businesses, performing a range of business functions depending on the role a Client engages, for example a sales role that engages with a Client's leads and customers across supported messaging channels, including WhatsApp, email, web chat, SMS, and social messaging platforms, qualifies inquiries, books appointments, and syncs relevant activity to the Client's connected calendar and CRM. We also provide custom integration and consulting services related to the Service.

Free trial

We currently offer a free trial period, advertised as up to two months, for new Clients. No payment card is required to start the trial. At the end of the trial, the Service does not automatically convert to a paid subscription and you will not be charged automatically, you'll need to actively choose to continue for the Service to keep running on a paid basis. If you take no action, we may pause or discontinue the Service for your account at the end of the trial period. Trial terms, including length and eligibility, may be updated or limited at our discretion, and we'll communicate any material changes.

Eligibility & your account

The Service is intended for use by businesses, not consumers acting in a personal capacity. You must provide accurate information when requesting a demo or setting up the Service, and keep it up to date.

Acceptable use

You agree not to use the Service to:

• Send unlawful, fraudulent, deceptive, or harassing communications
• Violate the terms of any third-party platform the Service connects to, such as WhatsApp, Google, or Meta, or applicable messaging and spam laws in your jurisdiction
• Attempt to interfere with, disrupt, or reverse-engineer the Service
• Use the Service for any purpose that violates applicable law in the countries where you or your customers are located

AI-generated content

The Service uses AI to generate responses and take actions on a Client's behalf, which may include booking appointments and other tasks depending on the role and configuration in use. AI-generated content may occasionally be inaccurate, incomplete, or inappropriate. You're responsible for reviewing important interactions and outcomes and for your own business decisions. We don't guarantee any particular sales, booking, or business outcome from using the Service.

Client data & privacy

Our collection and use of personal data is described in our Privacy Policy. Where you, as a Client, provide us with, or connect us to, personal data about your own customers, you're responsible for having a lawful basis to do so and for your own compliance obligations to your customers. We process that data on your behalf to provide the Service.

Third-party services

The Service relies on third-party providers, including AI and LLM providers and the messaging, calendar, and CRM platforms you choose to connect. Your use of those third-party services is also subject to their own terms, and we're not responsible for their availability or actions.

Fees

Fees for the Service after any trial period will be as agreed between you and Another Employee at the time you choose to continue. We'll provide pricing information before any charge is made. We don't collect payment details during the trial and won't charge you without your action to continue.

Intellectual property

The Another Employee name, branding, website, and underlying technology are owned by Another Employee or our licensors. Nothing in these Terms transfers ownership of that intellectual property to you. You retain ownership of your own business data and content.

Termination

You may stop using the Service at any time. We may suspend or terminate access to the Service if you breach these Terms, misuse the Service, or for other reasonable business or legal reasons, with notice where practical.

Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including any warranty of uninterrupted or error-free operation.

Limitation of liability

To the maximum extent permitted by applicable law, Another Employee will not be liable for indirect, incidental, special, or consequential damages arising from your use of the Service. Nothing in these Terms limits liability where it cannot lawfully be limited under applicable law, including certain consumer-protection rights that may apply in your jurisdiction.

Governing law

These Terms are governed by the laws of the United Arab Emirates, without prejudice to any mandatory consumer-protection or data-protection rights you may have under the laws of the country where you're located, which continue to apply where legally required.

Changes to these Terms

We may update these Terms from time to time. We'll post the updated version here with a new "last updated" date. Continued use of the Service after changes take effect means you accept the updated Terms.

Contact us

Questions about these Terms? Email us at hello@anotheremployee.com.